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Return Reducer Audit

Analyze your post-purchase journey and find the leaks causing returns. Get your personalized roadmap in 3 minutes.

1Industry Type

2Order Confirmation

3Shipping Updates

4Product Education

5Customer Feedback

6Privacy Policy

7Refund

8After Delivery Support

9Return Reason

Q1. What type of products do you primarily sell? *

Apparel, shoes or accessories Electronics or tech products Home, furniture or décor Beauty, health or wellness Other / mixed

Q2. Do you send an order confirmation email immediately after purchase? *

Yes — branded, with product details and next stepsYes — basic Shopify default emailNo order confirmation is sent

Q3. Do you send proactive shipping updates (dispatched, out for delivery)? *

Yes — dispatched + out for delivery + delivered notificationsYes — only dispatched or only deliveredNo shipping updates are sent

Q4. Do you send any product education or usage tips after delivery? *

Yes — detailed how-to, care guide or setup instructionsYes — a brief thank-you with a tip or twoNo post-delivery education sent

Q5. Do you ask for customer feedback or a review after purchase? *

Yes — with a satisfaction check before asking for a public reviewYes — a direct review request emailNo feedback or review request

Q6. Does your confirmation email mention your return policy clearly? *

Yes — we proactively explain it with a linkIt's in the footer or fine printNo return policy mention

Q7. Do you offer an exchange or store credit alternative to a cash refund? *

Yes — with a bonus incentive (e.g. 10% extra credit)Yes — same value exchange or store credit offeredNo — only full refunds

Q8. How quickly do customers typically contact you about a problem? *

Same day or next day2–5 days after deliveryA week or more laterNot sure / we don't track this

Q9. What is your primary reason customers say they are returning products? *

Wrong size or fitProduct not as described / looked differentArrived damaged or defectiveChanged mind / buyer's remorseNot sure / no data collected

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Mazz Automation

Custom AI automation systems built exclusively for Shopify brands. We audit, build, and manage your entire automation operating system.

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Connects To

Shopify & Shopify Plus
Amazon Seller Central
Meta & Google Ads
Slack & WhatsApp

Shopify & Shopify Plus
Amazon Seller Central
Meta & Google Ads
Slack & WhatsApp

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